Windows Wireless Monitoring for Remote Support
A Game Changer for IT and Home Users
In today’s world, where reliable Wi-Fi is critical for productivity, having the right tools to diagnose and troubleshoot network issues is a must. Our new Wi-Fi monitoring tool for Windows provides real-time insights into wireless network performance, helping IT support teams, network admins, and tech-savvy home users tackle Wi-Fi issues efficiently.
Why This Tool is Essential
It’s frustrating and time-consuming to find the root cause when Wi-Fi problems strike. Cut through the guesswork with immediate visibility into key metrics like signal strength, packet loss, access point changes, and network reliability. Whether you are supporting a remote workforce, optimizing a home network, or managing corporate infrastructure, this tool is designed to keep your Wi-Fi running smoothly.
Who Will Benefit the Most?
IT Support Teams: Remote troubleshooting is easier when you can see exactly what’s happening with a user’s Wi-Fi connection. Is the signal weak? Are they experiencing packet loss or high retransmissions? Is their laptop switching between access points? This tool provides all the answers, saving support teams hours of trial and error.
Network Administrators: Maintaining optimal performance is challenging in large networks with multiple access points. This tool tracks access point reliability, monitors band usage, and detects interference. It can highlight when to update Wi-Fi drivers or add additional access points for better coverage.
Remote Workers and Laptop Users: Knowing whether your connection is stable can prevent headaches during video meetings or file uploads. Monitor whether your device is connected to the strongest access point to ensure a consistent and fast connection.
Home Users: Optimize your smart home devices and mesh networks by monitoring which devices are connected to each access point, to ensure proper signal strength, and troubleshoot laggy streaming or gaming.
How It Can Be Used
Track Device Movement Across Access Points: The program can monitor when a device switches between access points–useful in environments with multiple APs or mesh networks. Frequent switching could indicate issues like poor signal overlap, helping you optimize AP placement.
Remote Troubleshooting: This tool is a lifeline for IT teams supporting remote workers. End users run the program and share the output, giving support teams instant access to network performance details like packet retransmissions, link speed, and signal strength. Save hours of guesswork and reduce the need for on-site visits.
Assess Network Health Over Time: Build a history of network performance by running the program at regular intervals. Track trends like increasing packet loss, indicating interference or network degradation and proactively troubleshoot connections.
Driver and Firmware Management: Having the latest Wi-Fi drivers can improve performance and security. This tool tracks the driver version in use, allowing admins to spot outdated drivers that may cause issues.
Key Features
SSID (Network Name): Know which network your device is connected to and ensure it’s the right one, especially in multi-network environments.
WiFi Protocol and Security Type: Understand if your device is connected using modern, secure WiFi protocols (like WPA3 or 802.11ac), which can impact speed and security.
Network Band and Channel: See if your device is connected to the optimal band (2.4GHz vs 5GHz) and avoid channel congestion for better performance.
Signal Strength: Diagnose weak signals that can cause slow speeds and frequent disconnects, vital in large buildings or multi-level homes.
Packet Statistics: Monitor total packets sent, retransmissions, and packet loss, key indicators of network reliability and performance.
Ping Latencies: Measure response times to the gateway and DNS servers, helping to identify slow connections or network bottlenecks.
Two ways to see the result
Resulting reports can be seen as summaries to give a quick outline or raw data when that is needed.
Save Time and Effort with Proactive WiFi Monitoring
Whether you’re an IT professional managing a corporate network or a home user optimizing your setup, our WiFi monitoring tool offers essential insights to keep your connection fast and reliable. Tracking key metrics like signal strength, retransmissions, and link speed lets you pinpoint issues early, saving time, money, and frustration.
With this tool in your arsenal, you’ll spend less time troubleshooting and more time enjoying a seamless, high-performance WiFi experience.
This feature is currently added into our Windows agent version 1.83.2408 and up and will be added to Linux and other agents in the near future.